July 30th, 2005

Dear Cool Air Manager,

This is a short thank-you note to express my gratitude to you and your employees for your good, thoughtful, expeditious handling of my sudden air conditioner problem.

So far, I love the Panasonic. Thank you so much for your courteous, understanding handling of my problem.

Sincerely,
Suzanne H., NYC

July 2nd 2005

Dear Eddie and all the "Cool" Cool Air Guys,

Thanks you so very much for your great Care and concern. Thanks!

You are terrific, and I will recommend you to all my friends.

Thanks you for taking such good care of me, my "Vintage" Friedrich machine, AND, my new windows!!!

Sincerely,

Suellen E, NYC

July 13th, 2005

Dear Sirs,

Too often people complain about service. This time I am happy to tell you that yesterday when our A/C was leaking, HK and his assistant did a wonderful job diagnosing and fixing the problem. Access to the unit was difficult and they managed to overcome the obstacle to do the job.

This is the second time HK has come to cure a problem. His professional manner and good nature make it a pleasure to work with him.

Thank you,

Ronald K, NYC